Poor / Don't Care Customer Service

I reported a faulty line on the 24th August 2017. Since then I have had several interactions with different people at Telkom. Eventually I was told that the reason for the fault was due to a ****** cable and Telkom would not be replacing the cable. I was told to convert to a FLLA (fixed line look-alike) option and I must get a wireless phone. I went to my nearest Telkom shop and was told by a consultant that they don't have the phones anywhere in the country and don't know when they will be getting new stock. I contacted the Telkom "Special Forces" team via twitter and after several promises that they would find a phone and someone would contact me, I still don't have a phone. The so-called "Special Forces" team are not even responding to my messages any longer. I am now sitting in a situation whereby it seems that they cannot offer me a Telkom package similar to what I have and nobody is responding to me any longer .