1 reviews | Active since Oct 2011
Poor Disgusting service
<p>Telkom called in Jan 2016 informing me of Fiber promotion where i would get the service for free, they didn't inform me that it was only for 2 months. I have logged numerous complaints but have had no joy and they have now cancelled my complete ADSL and phone service on 2 August which i require due to my Husband having a heart condition and alone all day. I logged a dispute ref ********** 7 on 18 July regarding the extra charges which needs to be reversed and still awaiting a response. I have informed them they need to connect my full service ADSL and landline which i've been told cannot be done and I'm not the only client it is impacting, but this is not my problem i want my previous service reconnected with immediate effect. I feel that they **** to me in January which was a recorded line and i informed them that i cannot afford the fiber line but assured me that it was for free and never mentioned that it was only for 2 months. On the 26 July i got a call from Valencia on ********** 354 informing me that they were waiting for me to cancel the service after the promotion, which again i wasn't aware of.</p>
Hello rikalaing
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello rikalaing
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
TELKOM only gave me a ref number, but are failing to call or e-mail me. And so the bad service just continuous.
TELKOM only gave me a ref number, but are failing to call or e-mail me. And so the bad service just continuous.
Today, 3 days has passed and still no communication from TELKOM. It seems they do not even worry about any client of theirs.
Today, 3 days has passed and still no communication from TELKOM. It seems they do not even worry about any client of theirs.
I received an email from Colleen on the 19 August ref A ********** 7 whereby she informed me that my services will be reconnected with ref 834666 -13 as it's with the technical team awaiting ADSL line.
As to date i haven't received any further response from Telkom and I'm under the impression they gave me a ref just to keep me happy.
I need this service reconnected urgently as my previous statement.
Urgent assistance in this regard would be appreciated.
I received an email from Colleen on the 19 August ref A ********** 7 whereby she informed me that my services will be reconnected with ref 834666 -13 as it's with the technical team awaiting ADSL line.
As to date i haven't received any further response from Telkom and I'm under the impression they gave me a ref just to keep me happy.
I need this service reconnected urgently as my previous statement.
Urgent assistance in this regard would be appreciated.
Please review the invoice you have sent to me for payment and write it off. Those are debits which you have been debiting me incorrectly. The bad service still continues. It looks like TELKOM likes to waste their own money through the untrained staff they employ in their call centres. Then eventually they will have to fire staff because of bad management. Get your house in order, treat your staff better and send them on training.
Please review the invoice you have sent to me for payment and write it off. Those are debits which you have been debiting me incorrectly. The bad service still continues. It looks like TELKOM likes to waste their own money through the untrained staff they employ in their call centres. Then eventually they will have to fire staff because of bad management. Get your house in order, treat your staff better and send them on training.
And of course, I was promised my ADSL line back, but due to untrained staff, who does not know what the other one knows, I will never get it back.
Thank you TELKOM for promises made which cannot be delivered.
And of course, I was promised my ADSL line back, but due to untrained staff, who does not know what the other one knows, I will never get it back.
Thank you TELKOM for promises made which cannot be delivered.