Poor Disgusting Service

We had joined the Telkom business circle for our business and they had promised us that all mobile devices would be connected in this circle however 1 of the mobile devices has been giving us a problem on a weekly basis. I had called in about 20 times on the call centre line but to no resolve. all staff have not even been trained about this service as well know what I am talking about. I spoke to a senior Dumisani Gumede who sent me an email stating a call had been logged but to date nothing has been corrected. I called back to find out that he has left the office for the day!!! I then called Telkom Pinetown and spoke to Lehan cell: *** who had promised to give me a call back regarding the issue I have but yet again I got no response from her. she had also promised to visit my business to discuss all our issues but she failed to pitch up. I also am dealing with a Rep Allan from Empangeni who is constantly forgetting to follow up on applications or provide any feedback to us from Telkom. Its like all Telkom staff are not trained about customer service at all. I find this totally disgusting for such a massive service provider to fail to deliver!!