Poor delivery service by Telkom

I am due for an upgrade and decided to go for the Apple Imac PC as this would make a great addition to my photography business. All went well until it came to the delivery of item. The waybill did not have all info listed by Telkom as per RICA requirement and so item was sent back to a warehouse in JHB. Im based in Durban. Telkom promised to rectify issue immediately so that I could receive my ordered item in the next 4 to 7 working days. 2 weeks went by and nothing so I phoned Telkom and they had wiped my order off their system so I had to reapply for the upgrade. The second delivery attempt had the same problems as the first delivery attempt and so item was sent back to JHB again. The third attempt, all info was on waybill except this time they put an incorrect street address so item went back to JHB. The forth attempt had the same errors as the third attempt so item went back to JHB for the forth time.

After numerous phone calls to Telkoms customer service centre, it was established that the problem is with the warehouse keying in the wrong information on waybill. When requesting for a phone number or contact person at this warehouse, Telkom could not give requested info as they did not know themselves. It is week 7 now and Im still waiting for Telkom to send requested item to me. Sad that a loyal customer of 7 years gets treated this way by a company who claims to put their customers first.