KR
Kishen R
1 reviews | Active since Dec 2015
14 Dec 2015, 11:24
poor delivery
I have logged a fault report with Telkom last week Tuesday 08/12/2015 and Telkom has not yet even had a technician look at the problem.I have not received any feedback from them. Their call centre takes really long to finally speak to an agent and all they have to say is that a technician will attend to your problem asap, how long do we wait??? So if we have an emergency now and can not use the landline whats the point of even having it there? We just paying expensive line rentals for no reason. I dont understand how these people can be so slow. Very disappointing
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Telkom's replyOfficial
14 Dec 2015, 13:11Hello Speedthrills,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM178097
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM178097
Regards
Narriman
Telkom Social Media Team
Best regards,
Telkom's reply14 Dec 2015, 13:11
Official
Hello Speedthrills,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM178097
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM178097
Regards
Narriman
Telkom Social Media Team
Best regards,