Poor Data Reception

on 2016/02/13 at around 12:00 I contacted the Telkom Mobile service center to report a sudden drop in Data reception, After speaking to a consultant who informed me that this \sometimes happens to data reception\" and that I should wait until the following day and report back if the problem persists, I did as requested and waited untill the following day 2016/02/14 and at around 12:30 I contacted them again where I was informed after explaining my problem multiple times that there is no problem with the coverage in my area.<br> <br> I think it very unprofessional that your technical consultants are unwilling to assist if the issue does not fit into the very narrow set of parameters that they look at when consulting an issue. They keep insisting that there is coverage in my area after I explained multiple times that, yes there may be coverage but the signal quality has suddenly dropped from full HSPA+ to barely 3 bars EDGE reception. My wife is also a customer and since yesterday morning she has not had any service on her iPhone. So this is a clear indicator that it is not a SIM card or device specific error, but rather a Signal strength problem that TM refuses to investigate."