POOR CUTOMER SERVICE

poor customer service from a Tendani at Telkom Alberton, she did an upgrade for us and never asked is if we need the sim card or not, now we sitting with a phone that doesn't work with no sim card.... whether it is upgrade or not, Telkom must provide us with a new sim card, we cant be paying R200 once off with no new sim card... i need a sim card and i wont pay for an upgrade that was for data to calls and still use the 4 years sim..