Poor customer support and product knowledge

<p>I have migrated my Telkom Smartbroadband contract from 5GB to 20GB, with the understanding that I would continue from the month I was in, in the 24 month contract and not start afresh.</p> <p>This assumption is based upon Telkom's Smartboard Terms and Conditions, which provide the following example "Migrate from SmartBroadband Wireless 5GB of 24 months in month 12 to SmartBroadband Wireless10GB of 24 Months, which means the contract continues from month 12 until month 24<br />of the new offer, thereafter it will continue on a month to month basis."</p> <p>This does not state that the contract begins at month 1 again but in their words "continues from month 12".</p> <p>I have attempted to log email calls, online chats and eventually spent almost an hour of my airtime trying to get this resolved, only to be disconnected, hung up on and false promises made that my phone call would be returned.</p>