POOR CUSTOMER SUPPORT

app**** for a phone online, it was declined at credit vetting. i called telkom 10213 they say they cant tell me where in credit vetting it failed, what is it about my application that wasn't satisfactory. they referred me to the store. i called the store, they gave me direct sales number 081128, which when called, it drops a call each time you hold for a consultant. this is extremely frustrating as Telkom is unwilling to provide any further clarity. i am an existing customer with two contracts,both pretty much new. i paid R89 for a credit profile form TransUnion. it came out clean, 701 score. i do not understand why my application is declined. i can easily afford a R350 contract. affordability is not an issue.