Poor customer services and *****ing money after cancellation

<p>So I canncelled my account the 12/10/2016 because I moved. I struggled and reversed a debit order for almost 2 months. And then I receive a other bill on 23/12/2016, so I email and phoned them to let them know, to make sure my account is cancelled and that the debit order is stopped . And this morning at 12:00 they took R831.34 off my bank account. But my telkom account and debit order was stopped and how do they get to that amount as well if my bill per month was only R299.</p>