Poor Customer services and Service delivery

I made an order for ADSL line on the 31/01/2018 to be installed on the 14/03/2018. Thinking I have given Telkom enough time to make necessary arrangements. I was then informed that I will receive an SMS and a phone call from a technician to confirm the appointment. I have not received any phone call nor SMS from anyone, I then called on the 14/03/2015 on 3 occasions to query this and was told that the appointment was logged with the technician and he will be in touch. None of this happened.

The last call made yesterday at around 15:00, I spoke to Janice Boesak for almost an hour and asked her on numerous occasions to speak to her superior. Janice advised that her manager by the name of Nkosinathi Mhlongo is there but cannot speak to me, however he will arrange a technician to install my line first thing this morning. She gave me his email address ********** after he gave her consent but still not able to speak directly to me. I sent him 3 emails about this query and still no response from him.

I called again this morning and was told by Thobile Sibisi that the only thing she can is to escalate it and I will receive an SMS shortly. I have not received any SMS and no phone call even now.

I believe that Telkom does not care about the service delivered to customers. Firstly the calibre of customer services agents including managers like Nkosinathi is low. The technicians do not follow up on the process and appointments. No one wants to takes responsibility to rectify anything.

I need this resolved asap.