Poor Customer services

I have been experiencing Internet issues for the past 3weeks I logged an issue at a telkom store on Friday 17th April 2015. I later logged another fault via the account query number 10210. I received an sms stating that the technician will coming out within 5 working days. <br> <br> To date no technician has been to fix it even look at the fault. I have had no access to the Internet, I have been able to access any emails my business is severely suffering as I am unable to respond to all my clients timeously. <br> <br> Each time you call the numbers you get cut off. This is beyond pathetic if one us loosing business Telkom is not worried nor do they even care about their customers. It is now costing me extra each day going to find another option. Furthermore, I an being billed for a service I am not even using which is ridiculous. <br> <br> I am extremely irritated and angry that no one has even bothered to contact us to inform why they have no yet resolved the issue. This is bad Customer services and absolutely pathetic. Telkom needs more competition and maybe they would then improve their services. <br> <br> It would most likely take them another 3 weeks to respond to this complaint.