Poor customer services

<p>Been calling the Telkom mobile since the 27th of July regarding the refund , I made the payment of R6010 instead of R613 by mistake called on the 30th of July the case was logged and I have been doing a follow up on the case which was being handled by Cleo only to find my case has been closed without getting any communication or feedback from telkom, the last time I received feedback was when I was sent an sms advising the case is being handled , I have been speaking to various agents which can't help the service is so poor seems like the agents from telkom don't know their job. </p> <p>If my query is not resolved I will just go to my bank and reverse all the funds because I'm not getting any help from telkom and I will not be reliable of any failed debit order fees or reversals cos I've been calling for help instead from.the very same money yellow chose to debit the next premiums </p>