Poor customer services

Good morning,I am writing to you with so much or regret.

My mother has continued to renew her contracts with Telekom over the years . Unfortunately this time we are reconsidering due to poor customer services.

She had logged a query on the 1 of August 2019.She was informed that within 72 hours her query would be resolved

.She has spoken with multiple of your consultants whom could not give feed back and sent multiple emails to your technical department stating it is a matter of urgency.

But a week later the case hasn't been looked into nor resolved.Your consultants have asked that I be contacted to resolve my problem directly,but none of that has happened.

Now I'm told that an investigation will be launched and they can't confirm a turn around time for my query.

But that's not necessary as you don't pride in your word any way.

This is my ***

I have always recommend your services to others encouraging them to move over to your network as I found it quite affordable.

But the standard of services have clearly dropped.If it means I've got to spend more else where to be provided with commendable services than that's what I'll do.