Poor Customer Service/False Billing

I was busy chatting to an employee of Telkom through the messaging system on their website. After a few of my questions were answered, I still had a few questions left, but all of a sudden the employee sent a message which I did not get a chance to read yet, then I got disconnected from the chat and sent back to the home page of Telkom.

Also I was bil**** over R700 after purchasing a special last year August of 80GB LTE for R400 - R500. Yet I did not purchase extra data, nor did my data run out before the end of the month.

Telkom staff who are working with this messaging system are rude and impatient.

I can not imagine how they treat people who have little knowledge regarding the services Telkom provide. Or people who know little about internet services.

Horrible!