POOR CUSTOMER SERVICE- utter disappointment
<p>about a 3 weeks ago i had pre ordered the samsung galaxy s8, subsequently a confirmation of order email was sent to my email address which indicated that i will be contacted by a sales agent within 48 hours. sure enough the agent did contact me and proceeded with the application. normal security questions were asked and he had indicated that i my application was successful and that the should deliver within 5 to 7 working days. 5, i then asked him to send me an email confirming everything that we have discussed for my records, he promised to send the email but ultimately he never delivered on his promises - to this day i have no confirmation, not even a reference number of my order. 5 to 7 working days went by and still nothing!</p> <p> </p> <p>a week late her called, and this time i was adimant that he tells me who he is, he then told me his name is "cosmos. fine. he then went on to say i should expect a sms which will be subsequently be followed by a debit order in my account for R639 within 48 hrs.... 48 hours went by and still nothing. so a day later i decided to contact their customer care line, i spoke to a very nice lady who took my details down and promised that an agent will call me within 24 hours... and again- 24 hours later - NOTHING . to this day i have no idea on the status of my order, an email confirming the contract and product details, not even a reference number to track my order !</p> <p> </p> <p>eskom, i am so disappointed, if this was MTN or Vodacom, i would have probably be in reciept of my order. if my application was unsuccessful, of which i assume it was then atleast let me know</p> <p> </p> <p>BF khumalo</p> <p> ********** 331</p> <p> </p> <p>regards</p> <p> </p>