Poor customer service: unresolved cases for 2 months

just now New I would like to relay my complaints and frustrations. If I can get answers as to why some cases have not been assigned even after waiting 72 working hours.

Every time I call I’m being told to wait 72 working hours. It’s been over 2 months dealing with suspension of my lines even when I’m paying for my services.

I’m being told to pay obligation fees and what not. This has been going on for far too long. I can’t speak to managers on duty of team leads.

Everyday when I. Call I’m being told that my case is being escalated.

I have a number of cases opened some that I even lost. Everyday a new case is being opened under my name is there’s no direct person dealing with my case.

These are some of the case numbers that are still waiting to be assigned since November. Some of them are resolved without them being actually resolved.

******************4417

I am currently at the head office in centurion and I’m not even being let in. I’m told to solve the issue at the security gate by calling 081180 which is the same number I call when I’m home. Imagine having to travel from Cape Town to Johannesburg to stand at the security gate.