Poor customer service telkom

4 Years ago I canceled my contract number ***. Today I received a phone call stating that the number is still in use and I need to pay R99 a month and according to Telkom I also bought R14 worth of airtime today which is ridiculous because I did cancel this contract. I don't even have the sim card anymore so why would I buy airtime for a sim card that was canceled and that I don't have anymore?

This also means I have been paying for a sim card that's not even in my possession which to me is unacceptable.

To me this is very poor customer service. To only notice 4 years later the sim card is still active and being used and letting me know I need to pay a amount of R99 for something I don't have or may have been paying for the past 4 years is utterly ridiculous. No solution were even given to assist with this matter. They would have phoned me back but no call was ever received.

VERY POOR CUSTOMER SERVICE