Poor customer service. Service Cancellation

Poor customer service.

I subscribed for a LTE deal online. My contract was approved and device was delivered as promised. I went to RICA the sim card that was delivered with the Huawei device, which I wasn't supposed to. A case was logged to get the RICA undone, the case was then resolved with a comment that I should contact sales. I did so, they refered me back to the call centre which referred me back to sales, which led me to go to the Telkom mobile store, where I requested a new sim (in-RICAd) and logged a new case for my contract to be loaded on the sim. I waited the full 72 Hours and my call was "resolved" with the comment that I cant get my contract loaded on the sim card.

I would like Telkom to terminate my contract as I am not getting the service that I was eagerly waiting for. In the meantime I am using a prepaid sim card for internet and would like to get Telkom to provide details on where and how to return their products, I went as far as to try seek assistance internally from within Telkom, I am still waiting..

You call the call center and get a different person everyday, and you receive different advices from the agents. I am very disappointed, this is very poor to say the least.