Poor customer service... Query not resolved

I called in over 5 times today to which 3 just after 7am and 3 between 5pm to 7pm.

I'm currently having issues where I am unable to download from the network and songs or series and keeps saying *waiting for network*

My phone is currently 2 months old the huawei mate 20 lite.

The first 2 consultants advised me that they will send me the network settings. To my surprise I received nothing. The third consultant sent it however it did not work.

Between 5pm and 7pm the guy tried to help to which it did not work. I called again and the consultant did not want to understand therefore I asked to speak to a manager and she made me hold on the line for about 15 minutes and cut the call. I called again and this consultant advised to try everything which I did. Again I asked to speak to a manager. To my surprise she said that there is no manager or even a campaign manager on the floor. I do understand this with high call volumes and so on.

I'm really really angry with Telkom after praising them so much I get a **** service. Mind my language. I didn't want to believe people and now I get this.

My issue was not resolved and also got bad customer experience.