Poor customer service, problem resolution and unapproved debit order collections

Firstly, I lodged a complaint with Telkom Woodlands because my debit order amount increased without my authorisation and they told me they will investigate- till today I have not received any feedback. The case number that I was given is ***4.

Secondly, every month my data bundles are not loaded correctly. When I go in store to enquire, they manage to fix the problem but then it happens again the next month. I have been there 3 times already since lockdown. Even now I do not have access to my data although the debit order has been collected.