Poor customer service & out of stock

I app**** online for a Telkom cellphone contract on the 13th April, after going through the whole process and it being accepted, the operator that spoke to me said that I would receive the phone 3-5 days after my account was debited, my account was debited on the 19th April and 5 days later instead of receiving a phone I received an sms saying they were out of stock, this was supposed to be a gift for my daughter. More than two weeks later I have heard nothing from Telkom after send repeated emails to the info email address that they provided on the sms. Why the heck did they not say from the get go that they had no stock? And the poor customer service thereafter is shocking!!!! Quick to debit money from ones account but not so quick to provide the phone and service that was offered. So I am left with no other option but to name and shame! Perhaps now I will actually get a response!!!!!