POOR CUSTOMER SERVICE/NO FEEDBACK/STAFF CLUELESS

My Spouse's experience with TELKOM, is nothing short of Pathetic, UN-professional, and a sheer Display of Lack of Knowledge by the staff at the TELKOM Mobile outlet, situated in Chatsworth Centre, Chatsworth, Durban.<br> <br> The Experience is outlined as follows:<br> <br> She called at the store during December 2015, to check if the existing contract can be upgraded. This was refused at the store as upgrade was scheduled for 20 January 2016.<br> <br> Returned to the store in January 2016, to complete the upgrade to a Samsung S6 contract & was advised there was no stock due to holidays & stock will be delivered in a week.<br> <br> Waited upto 28 January 2016, still no stock, She checked twice a week & still no stock.<br> <br> Chose to cancel the contract on the 28/1/2016 case number ***4 due to no stock.Cancelled by Natasha and was told I will receive a call within 2-3 working days, 3 weeks have passed,still no call received<br> Then invoice received invoice for R603.00 (due 20/02/16) with no reasoning.Current device is free hold as full 24 month contract is completed<br> <br> Went back to the store(18/02/16) & Natasha cannot even see who is working on the case. No feedback from her, she cannot see anything.Frustrating!!!