POOR CUSTOMER SERVICE / LONG DELAYS / TELKOM USELESS!!!!!!

Good day I am FED up with Telkom. I put in a request to migrate our line to an open pool so that I can use a different ISP with the DSL Line in one. Every time I call Telkom i get told a different story. I have had enough. 1) To migrate your ADSL line I was told a copy of ID and migration form to be completed and sent - this was done. 2) I was then informed it will only take 7 days to process my request - from where they will contact us to confirm that the line has been moved over to Open Pool - I then have five days to ensure it is captured/taken over by who ever the service provider is. 3) I was then told it will take 21 days..... 4) I am now told it takes 30 days...... 5) Then again 7 days..... The request was sent on the 29th August.... surpassing already 21 days....

WHY is it taking so long. I have to pay this bill for another month - such *******. It should not take so long to move a line over - its unfair and delaying. Everything was speedily done our side, how can it take so long to do a simple migration.....

What disgusts me more when I ask for reference numbers from Telkom for the calls they cannot provide me with one - UNLESS they made a SALE!? What nonsense is this? How do you ensure quality assurance to your customers and tracking of calls if there are issues??????? Almost if not every call center has these systems in place!

One of the consultants even refuse to listen to what I am saying and started to talk over me while I was talking where it led me to slamming the phone down on him. How dare you argue with the customer??

I have seen all the bad reviews from Telkom and general bad service - but i did not know this was going to be such a struggle with them for almost an entire month.