Poor customer service / Insurance query

<p>Contacted Telkom with regards to the Cellphone contract I have, that I want to cancel the phones insurance. Telkom consultant I spoke to advised to contact Finrite the Insurance provider to have the Insurance cancelled as they cannot cancel it on their side. Contacted Finrite 04 April 2017 with regards to the Insurance to be cancelled, the lady I spoke to advised that it takes about 30days to cancel the insurance. On Monday 01 August 2017 I made contact with Finrite as the amount deducted from my account included the Insurance amount and no statement from Telkom was received as yet. The new lady I spoke to at Finrite advised the previous lady is no longer working there. Insurance money has been debited from my account up until now and the last Insurance payment had to be in May 2017.</p>