Poor Customer Service & *********** Service Delivery

O, how I wish there was somebody at Telkom who could sort out my problem.... But that is wishful thinking!! It is now day number ten without internet and that after merely requesting an speed upgrade from 4Mbps to 10Mbps which in it self was initiated the first weekend of August where the employees tell me that I cannot but the technician confirmed that I can and where Telkom Store Herm**** closed the order and the Sales consultant re-opened it after confirming with the technician which I said should be done from day one!! The aforesaid re-opening was done on the 20th of September and since then we are without internet!!! I’ve been on the phone with Telkom every single day since and every single day it is a different problem but the technician is working on it as we speak they say, that must be a very *********** technician if he cant resolve the issue in ten days and counting... O, where can a suitably qualified technician be found to sort out the problem?