Poor Customer service in helping to solve problems

<p>Last year November I took out a mobile contract with Telkom, however, when I recived the product, what I got what not was explained to me. I then phoned them and explained the situation and I asked if I could cancel the deal. They then said yes that is not a problem, however I must send the device back and they will cancel it. So a week before Christmas I sent the device back to the address to which I was given. January come and I get debited the amount off my account, so I phone them again and explain the whole situation to them again...the normal response from Telkom..." I will open a case number and send a email to make it URGENT' this carried on till March...I have since put a stop to my debit order due to the fact that Telkom cannot even sort out a issue like this. It has been 5months of phoning going into shops. The other thing is their Uncapped LTE...Im in an area where on their website says I able to get their uncapped LTE so I decided to go into the shop and order it, the guy at the counter says you cannot have the LTE because it is not covered in your area...Why advertise something if it is not working...While in the shop before I asked the guy about LTE, I walked up to the counter and there were a number of people behind me one of the agents there said and " You have to wait Im finished now"... I am tiered of Telkom and their excuses I have been battling with this cancelled contract for 5 months now.</p>