POOR CUSTOMER SERVICE FROM TELKOM

I "HAD" a month-to-month contract with Telkom. A year ago Telkom contacted me and offered me a different contract that i accepted, subject to the month-to-month being cancelled-which they confirmed will be done, because it was month-to-month. When i activated the new sim, Telkom deactivated the month-to-month sim. EVERY MONTH for A YEAR my account gets debited for BOTH contracts and then Telkom suspend my service almost immediately. EVERY MONTH i must go to a store or contact them, just to hear (a)Payment was received, (b)They will cancel the month-to-month contract and (c)Service will be reinstated the next day. I never had issues before,but i am frustrated that i had no choice but to put them on HelloPeter. If i get no solution from Telkom after this review, i will have to get Icasa involved. My debit went off on 24 September 2023, account suspended on 04 October 2023.

Please do not do business with Telkom, you might find yourself in the same situation, as their customer service is very poor.