Poor Customer Service From Telkom as Usual

I have a fibre service with telkom via vumatel. I cancelled the service 18/11/2019. Telkom has since billed me twice after the cancellation and after spending an hour on the phone with telkom this morning they confirm the service is still active and that I should call vumatel.

I did so and Vumatel confirmed the cancellation and referred me back to telkom as they should of stopped the service on their side last year.

My order number is VT-***, contact ***. It's almost impossible to get to a telkom agent that knows anything, all they do is refer you to another department.

In a desperate plea, can an able agent please call me to resolve a simple query.