Poor customer service from Telkom again.....

I have been without internet since the 28th November 2020. Telkom have been made aware of the problem since. Emails were sent and i was then advised to call 10210. When i called i was told a technician would have to come out and assist. To date i have received 5 SMS's telling me that they are aware of the fault yet nothing has been done. i have made many phone calls to the call center where i have been told the same thing over and over again, it is pointless phoning as the people who you speak to just take messages and don't care about customer service or resolving the problem. I have also requested to speak to a supervisor but was told that they are working remotely so the call could not be transferred, but they have made a note for someone to contact me, I am still waiting. I have downloaded the pointless Telkom App and my appointment has been rescheduled 3 times!!!!!! for what reason i have no idea i have wasted a whole week sitting around waiting as i know the technicians just show up at your gate without pre arrangement. Telkom are quick to sign you up but heaven help you if you experience any problems with your line .....