POOR CUSTOMER SERVICE FROM TELKOM

Up to today am still waiting for feedback about my airtime that was transfered to the wrong number. I have called Telkom countless times from friday. I was told to send proof that the airtime was bought, that was done on Friday. And I was told that my query was gonna take up to 48hrs. I believe that 48hrs have lapsed already and no one bothered to communicate with me. This is what I call poor customer service.