Poor customer service from Telkom

<p>My Telkom ADSL line has been off since the 16th of June, meaning it's been almost TWO WEEKS now.<br />I have contacted Telkom multiple times (almost everyday) and I've been to the Vaal Mall branch 3 times. They keep on saying that they can see I've called multiple times and they're working on the problem. Nobody has made an effort to contact me and neither has anyone been at my house. <br />I work from home full-time and I rely on the internet to do my job. I'm starting to consider claiming loss of income as this is seriously affecting my ability to do my job. They are aware that I use the line for my job as I have politely explined this to them. I haven't been rude to the staff at all but my patience is wearing thin.<br />My bills are paid and I haven't even had the line for 6 months yet. <br />When they came to install the line a few months ago, they didn't even have all the necessary tools and I had to borrow them the tools they needed to install the line. As a new customer I am not satisfied with the lack of service at all.</p>