POOR CUSTOMER SERVICE FROM TELKOM!!

For the past week I've been trying to get telkom to unsuspend my router simcard as I thought I had lost it. When I enquired I was told by the consultant that I would be able to call the 180 number and just have it unblocked again. Weeks of calling and visiting telkom branches I still haven't been assisted. Yesterday I tried again speaking to over 6 consultants one sending me to another and so forth with 0 help. Went into a telkom store again with 0 help. I'm gatvol of the service and misinformation I keep receiving from the telkom service providers. I'd like my number unsuspended as I have now found my router and would like to resume using my data again. I' am completely annoyed and disappointed at the service I'm being given more than ever disappointed with the information and assurance I was given when suspending my simcard as I didn't want anyone to use the data.