Poor customer service from Telkom

I made an order on the 26 March via call center. Debit order went off and a month after i still did not receive my device. I cancelled the order with reference numbers everything and monies had been returned. Now 2 months later i attempted to apply for another line and still the order shows on my account and I am not able to get any additional lines added to service. None of the *********** are able to assist me and there, according to them is no supervisor or manager available to assist me. I have logged complaints, but no answer of calls from Telkom accept in an attempt to sell me another contract which they aren't able to process. Even then they are not able to give me answers on why they cant approve the contract which their marketer contacted me with.

Now I have been struggling an entire week to get the order done, with promises that I will be contacted and as yet, only the new sales marketers phone me but cant assist me. This is an absolute disgrace and an example of NO service.