Poor customer service from Telkom

This email serves as a complaint regarding the level of service that I received as a Telkom customer on the 10 of August 12:30 . I contacted the Telkom customer care line (135) to report an issue regarding my data . I had purchased airtime and converted is to data and my previous data balance was 1218MB .

Upon checking my data balance I was surprised to learn that it had expired .My frustration mounted when I was directed to an agent by the name Amanda Shezi who not only was suppose to assist me buy proved to be extremely *********** and unprofessional when dealing with my query .

She was rude in explaining to me that I should have been aware of my data expiring and did not offer any empathy or solution as expected from a customer car representative .

I am disappointed and amazed at the poor service and noncompliance with the customer interaction . This proves that we as customers are not valued . I am very disappointed

Unathi Mamaregane

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