Poor Customer service from Telkom

<p>I logged a fault with Telkom regarding our ADSL Internet service on the 16th of October. I spoke to a call centre consultant by the name of Lauren and explained that my wifi had stopped working. She said to me that she had picked up a fault and that a technician would be assigned to the fault and that the problem would be resolved in 2-3 days and worst case scenario in 7 days. She explained that the technician would contact me when the fix was completed. Since my first call I have phoned the telkom call centre a number of times to find out the progress of my fault and have spoken to consultants Micheal, Rando and most recently Tehembekile . Each time I have spoken to a consultant I have been told a technician has been assigned and they are working on the problem. On one particular call a consultant advised me that a technician was fixing the "under ground problem as we speak" and would be fixed shortly and thereafter I would be contacted by the technician. During my last call to the customer call centre, a consultant advised me that my fault was only assigned on the 31st of October to a technician. This is unacceptable as I have been strung along, been made false promises when in fact my fault has not even been looked at for 15days. I am spending money that I have not budgeted for on my cell phone accounts which is now a major concern. My account is always up to date with payments and I expect professional customer service in return. I will be cancelling my payment and moving my account to another Internet service provider if this is not resolved ASAP. My fault reference number is 299CNK151016 where you will be able to see the run around that I have been given.</p>