Poor customer service: ********** transactions not dealt well and customer left in the dark. This followed by a blocked account even thougb the account was settled, still, no clear reason as to why- just "system error"

Dear Telkom. I am very unhappy about my experience with you in the past months. 1. A ********** transaction was processed agaibst my contract details. Had to take all efforts to address this and never received feedback on the outcome of the investigation. Had to call to be only informed case was closed. No explanation of who did what, where and when with my details. How did they access my details. Nothing. I guess I just needed to be greatfull that it was done. 2. Now, as my account was locked. I again had to call to find out how do I settle the missed debit orders, because even though I reported the case, my account was still being debited thr incorrect amount. After calling several times, i got a balance due, reference I needed to use and banking details. The amount was settled. 3. Following this. I waa then told my residential address reflected as CT and I also needed to walk into the store to change my address. What suprises me is that during thks fraid investigation, i provided all my details including proof of resodence. It seems that nothing was really updated as a weird email address also appears on my profile. Who updated this and why did I not get confirmation of the change? 4. On the 17th May. I got an sms saying my account is locked. I called and I was told it is a system error . I walked into the store, they pulled a statement and it seemed that my account had not been updated since the EFT payment made. Howver, when I call to check ny account balance, the correct balance is indicated and last payment is due. 5. I tupe now, i cant receive calls, I cant make call. I cant use my social media outside my bouse and im told i need to wait as this is a "systems error"

I cannot begin to explain the emotional trauma of having to realise that someone **********ly processed a transaction with yoir service provider and still felt all alone in this process. No feedback, no update and now im dealing with a locked acvouny without a valid reason.

This must be the worst service I have received from a service provider.

Please get your house in order and put your customers first