SJ
Sean J
1 reviews | Active since Dec 2016
16 Mar 2018, 09:35
Poor customer service feedback.
Absolutely poor service received from Telkom Mobile. My case number for a Data dispute has now been going on for over a month since i logged the query on 13 Feb. After numerous calls to the call center and eventually getting Audricia Rampersad who is a Team Leader in Customer Service to assist me on the 22nd of Feb, Still today there has been no resolution to the problem. Even after receiving and email from Audricia on 13 March apologizing for the lack of service have i still not received feedback form her following 3 emails i have sent to her since.
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Telkom's replyOfficial
09 Apr 2018, 07:50HI Daddels
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply09 Apr 2018, 07:50
Official
HI Daddels
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Keagan
Telkom Social Media Team
Best regards,