Poor customer service

I am deeply disappointed with the service I’ve received over the past few months. I cancelled my contract in July, with an agreed outstanding balance of just over R2000, which I was prepared to settle. However, despite this, I am still being billed three months later, and no one has been able to provide a clear explanation.

I have called multiple times and encountered inconsistent information from different agents, which makes it difficult to trust the advice given. On four separate occasions, after requesting to speak with a manager or supervisor, the call was dropped. Specifically:

1. **Sandisiwe Radebe** – dropped the call after hearing my query. 2. **Confidence** – dropped the call after I requested further assistance. 3. **Tom Tom** – failed to address the issue and then dropped the call. 4. Another agent was overheard having a casual conversation in vernacular before ending the call.

This level of service is unacceptable. Is this the standard of customer care I should expect after being a loyal customer? I would appreciate urgent clarification and resolution of this matter.

Sincerely, Ashraf Dollie ***