Poor customer service experience

Been with Telkom for 8 years and not once did I receive such ********** service from consultants. I recently purchased a new data sim contract with telkom in December. Everything was working good until March. Telkom had decided to suspend my services with no communication what's so ever. Money was left in my account for the debit order to be processed on the stipulated date advised(which was the end of every month) Telkom then decided to debit my account on the 1st of March. Which was not the date I had given. The collections department proceeded to move on without communicating this incident to me through either SMS, email, or a phone call. The ran my services till the 18th of March and suspended my service, again, without communication. They did it knowing that from the 18th it would be a long holiday and money will take long to be processed. I contacted customer service and was put through an uneducated consultant (Zinhle) from static. I was given incorrect information from her and two other agents from that outsourced call center. She and another agent advised that I need to pay 199 to reinstate my account and it would take 24-48 hours to be corrected. I've been without services from the 18th of March and it has still not been reinstated. This matter was prolonged by these consultants. I made payment on Sunday and contacted Static for further information and advised that I can send through proof of payment, the consultant provided me with an incorrect email address to send proof, I also proceeded to ask if the public holiday on Tuesday will affect my reinstatement and two agents advised me two different things. On Tuesday I called again complaining that my services has not been reinstated. I asked Zinhle to speak to her manager or team leader and she refused me to speak to her senior. After a great amount of time I finally contacted the store directly and was advised that it would be 48hours. I asked Telkom to reimburse me for the 5 days I had no services as I had to pay R400 for the month of March, whilst my monthly debit is only R200 and I was refused reimbur*****t. However all this occurred due to their incompetence and lack of proper product knowledge.