Poor Customer Service

Being a good standing customer of Telkom certainly means nothing.. As I normally spend between R400 to R500 on data a month, I recently recharged my balance to purchase data. I was shocked to find that I had depleted my data faster than usual so I called in to ask whats happening. I was advised that my bundle expired which I can understand but the advisor was so rude to me I was trying to advise that Telkom as my service provider should inform us when we near our expiration of bundles she rudley said they do send texts I then told her I never received such texts she rudley shouted at me saying "well its not her fault" then hung up is this the level if service Telkom provides their customers? I will be looking for another network provider. I too am in the customer service industry and I for sure know that the customer is the core of any business and its a shame to see how customers are being ill treated by advisors who have employment because of us as customers..More appreciation should be shown we cant pay for **** coverage and **** service.