Poor Customer service

I made an order on the 26 of November, I was told that it will take 7-10 working days, until now I haven't received the product. Last week on the 14 December, I was told that the device is at the warehouse and an email will be sent to fast-track the delivery. To my surprise, today 19 December 2022, I was told that the device is out of stock...how? How did it move from being at the warehouse waiting for delivery to no stock!! I've never received any call from Telkom stating that they have backlog or something. I'm the one who must always call to enquiry status of the order. I don't even have an order number that I can use to track the order. I'm so disappointed with Telkom's customer service and I will never recommend it to anyone