POOR CUSTOMER SERVICE

Hello.

I am a customer with telkom mobile for almost a year. Telkom did a test debit from my account in November 2018 of R149.00 for a new contract that I've taken from them over the phone.

They told me that I would get that amount back with the 6th month being with them.

I called their customer care number on the 6th of August 2019 to request my refund, they sent me a message saying that my query had been resolved. I then contacted them again and they told me that they are not sure why the case was close.

I have contacted the customer care centre two more times after that and up until now my query still didn't get resolved.

The two agents I've spoken to are : 1. Adrian 2. Xolile Zungu

I've been asked to email my bank statements to Xolile Zungu, I was told that she would get back to me within 72 hours of my call. She didn't even reply to my email.

The both agents have told me that I would get a reply from them within 72 hours. I am still waiting.

Telkom has no customer service orientation. Your customers are not satisfied! I demand answers as to why my account hasn't been credited as yet!

A speedy and positive reply will be highly appreciated.

Mr N Ranjith