Poor Customer Service

I made EFT payment on the 12 December 2023, on the 30 December 2023 your debited on my account and I did not have funds. Went to your store in Cornubia Twice and I was not assisted.

2 January 2024 I did not have my ID with me the guy log a call back request. Received your a call in 3 minutes which I answer on the first ring since I had my phone in hand that person hanged up the minute I said hello.

3 January 2024 I went back with my ID , the store assistant advised I need to contact customer care which I already tried to contact them before I went to the store with no luck of getting an option to speak to an agent. I request for an email to use since I needed to send Proof of payment but she advised they don't have an email that why I need to contact customer service in order to get somebody to assist with payment update.

On the 7or 8 January I also logged a call back on my app but no one contacted me.

Funny enough you send me email to rate you on the service, Njani🙄🙄I did not speak with anyone. I have 2 case numbers but I was not assisted ***298664

I'm not going to pay the R200 for the debit order that did not go thru.