NM
Nju M

1 reviews | Active since Dec 2013

18 Feb 2016, 08:30

Poor Customer Service - Do not join Telkom Mobile

Do not consider joining Telkom Mobile, please do not hey!!!<br> <br> This is the third time I am complaining about the same service provider in three months. I am now at my wits end with Telkom Mobile. My contract came to term last year November 2015 and I submitted a cancellation, asked them to port my number to Vodacom of which they did after a long struggle. I kept on receiving invoices till today and my bank account has been debited three times already. What is also baffling me is the fact that the number that showing on the statements that I have been receiving is not even my cell number.<br> <br> If you were thinking of joining the so called cheap and affordable service provider, do it at your own peril, they are *********** and their client service is appalling. In the last two years having been with them, I never skipped any my payments cos I believe in honoring my contracts that I enter into with my creditors. I am now in the process of consulting with my lawyers from Clientele to help resolve this issue before it ruins my credit profile.<br> <br> I have an email received confirming that my number has been released. Telkom mobile is joke, do not join them.<br>

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Replies (1)
Telkom
Telkom's reply18 Feb 2016, 08:38
Official
Hello Njabulo13,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We really do apologize for the delay.

Your reference number is: SM189683

Regards
Luleka
Telkom Social Media Team