Poor customer service

I recently had my Telkom mobile account frozen. This was due to failed payments from my bank. On the same day which was Tuesday 19th sept I immediately used the Telkom portal to make payment because I was advised that the payment would reflect quicker and my service would be restored sooner. This turned out to be an absolute mistake. After two calls a day since the 19th and many commitments that within the next 5 to 24 hours my network will be restored I am still on this the 25th Sept without network and cellular services. The consultants I have dealt with have supposedly escalated my concerns each time I call in but these emails must go into a black hole cause the person/department or system has still not received it!