Poor Customer Service

I have been struggling for over a month now to do a SIMPLE sim swap. My phone was ******, while on contract. As the contract is in my mother's name, and she lives out of the country, I can understand the red tape. However, after attempts from both myself and my mother to contact Telkom to rectify the issue, I am still sitting with a temporary number from a different service provider. I still have over a year left on my contract with Telkom with data and airtime going to waste! Somebody please help!