Poor customer service

Hello

I have renewed my wifi contract on the 27 March 2020 to R119 monthly. all was ok up until I got my bill that was R659. What happened was I saw there a spend limit of R500 that no one told me about. then I went into the up on Manage my account believing that I am reducing that limit only to find that R50 was added. I tried calling Telkom contact center to no avail. I agreed to pay the extra R50. My bank account was debited R669 and I reversed it and paid R169 or which R119 was the agreed contract and the R50 was for that addition that I did, I have sent emails and no one responded. In May someone from Telkom called and he was SO SO rude, even when I tried to explain the situation he did not want to listen, He told me that he will sent me the recording of when I was taking the contract till today I have not received the recordings.

in April I got my data, May I did not receive any and I purchased 18 gig through my bank account and only received Data for streaming.

on the 22 June 2020 I called and spoke to Mathapelo Magalane who listened to me and promised to came back to me, still she has not. I have sent emails to her and she's not even responding. she requested proof of the data purchased and emails that I have sent seeking assistance and cancelling the contract. everything was sent to her and still no response.

The contract is hardly 3 months and I am experiencing problems. Telkom must fix this and cancel the contract.

below is the first email that I have sent to them and the email address is *** May 7, 2020, 9:24 AM

Re: Your contract is due for renewal. Get 20GB pm plus MiFi router for only R119 pm x 24! ***

Euginia Mokwape <***> Thu, May 7, 9:24 AM to Telkom-Retentions

Good morning

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I have renewed/upgraded my contract for much 2020 as it was due. I took the subjected contract and all went well. I am now surprised when i checked my May invoice. When i took the contract nobody told me about the spend limit or that this contract offers calls and sms's. So i feel that i am de*****ed by not being told everything. That you were concerned in making profits. I called in March as i wanted clarity since the amount that was on the invoice differed to what i was expecting to pay and it was explained to me that pro rata was added. And That the account will be back to normal by end of April. And yes i paid what i was contracted for which is Wifi/data R119. So i went to the app. Because my data finished early last month April. I tried to buy data then R50 was added into the spend limit. So i called and spoke to Nomsa or Naomi on the 13 or 14 April 2020. Wanting to know what happened to my data/wifi. I got a response that i was happy with and still no one told me about the spend limit or whatever was going on on my account. When i bought the contract it was only for data/wifi. Unless if the router offered to me can make calls and send sms's. So please update my account. Take back whatever spent limit that was added into my account without my knowledge. I will pay for the R50 as that was done by me thinking i was buying data. So i expect my statement to be R169 for May. If not i will reverse the debit and report you to NCR, Competition commission, and all the councils or institutions untill i get help. This is ****************. I will never ever buy airtime for R500. So reverse the airtime or minutes you have sent as i do not use this simcard for calls but for data as contracted with Telkom. Again remove that spent limit. If you cant do all that then cancel the contract. Maybe i can get better offered from other network companies

Regards

Euginia Mokwape

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