Poor Customer Service

Disappointed in Telkom's upgrades department, we have enquired about getting an early upgrade on the 9th of July and still waiting for the back office to provide us with the necessary documentation needed to process this. No one is communicating with us unless we contact them. There is no sense of urgency when attending to the customers, and this is not the first time we are experiencing such a delay in feedback. @Telkom please contact Limakatso on ***. Hope this will be addressed and concluded soon.