Poor customer service

Honestly I don't know why I use telkom as soon as my contract is finished I'm leaving it..the customer service lines are a waste of time if you call in. I missed a payment and my line were suspended I made payment 5 days ago and was told it would take 24-48 hours to re-open..5 days later there is nothing.. and everytime I call in it's like I'm speaking to brick walls.."they always asking for proof of payment" I send them next thing it's silence I think I've spoken to 9 diffrent consultants and they all give me the same response "give it a few hours" dam is this your way of punishing me for missing a payment .the way I see it my lines will be off for a whole month because no one has the answer to it..NB if you a customer and reading this what ever you do don't miss a payment because no one knows how to fix it once you make payment and I mean no one as I also went in the stores twice..